Shipping & Returns

Shipping Information

All orders have free international and domestic shipping.

Calendar and clothing orders are usually dispatched within 4 working days UNLESS, the item is a pre order in which it will state a delivery date in the product description.
Lead and collar items are dispatched within 7 days to allow time for personalisation.

Mail type within Australia is tracked mail with Australia post for both clothing and calendars. Please allow a total of working 10 days for your goods to arrive from date of purchase.

Mail type for international clothing orders is tracked and sent from our USA warehouse. Please allow a total of 21 days for your goods to arrive from date of purchase.

Mail type for international calendar orders is untracked and sent from Australia. Please allow a total of 21 days for your calendar to arrive from date of purchase.

Mail type for international lead and collar orders are sent from Australia. Please allow a total of three weeks to receive your order.

If you have any queries regarding shipping please email us at info@darrenandphillip.com.au

 

Refund and Returns

Your satisfaction is our first priority at Darren and Phillip. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

PO BOX 890 Cleveland 4163 QLD

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.